The convergence of Back Office system & E-Business CRM solutions coupled with multiple & blended Customer Interaction methods such as Voice, Data, Web, Email, and Fax, is where KSI takes off to offer a complete & unified Contact Center solution with CTI Middleware using cutting edge technologies such as: PC-Based PBX  Soft Phone Customized CTI Desktop  Screen pops Voice/Data Switch PBX/ACD Network Routing Enterprise Routing IVR Scripting with Speech Recognition & Text to Speech Skill-Based Call Routing Data-Driven Routing Unified Messaging Web & Email Collaboration Automated FAX Routing Work Force Management Field Sales & Service Call Center Reporting Voice over IP (VoIP) IP based telephony This is exactly where KSI can provide you with a single point of contact for all your SAP/CRM consulting needs & for a blended Call Center involving integration of PBX, IVR, ACD, Voicemail, CTI Middleware, Web, online Chat, VoIP, Email/Fax Server, etc. We have demonstrated experience in integrating Call Centers using various CTI Middleware software such as Genesys Framework, Avaya's CenterVu, Aspect CTI, CISCO ICM suite. We also have expertise in using the most advanced Customer Interaction suites such as Internet suite consisting of technologies like VoIP, IP based Telephony,Text Chat, Web Call Back, Browser Collaboration, Email & Fax Collaboration. KSI has successfully implemented Automated Speech applications using platforms such as Periphonics, Edify and Conversant Interactive Voice Response (IVR), SANDi's Automated Phone Assistant. KSI has the qualified resources and expertise to perform projects in the following areas: Interactive Voice Response (IVR) Speech Recognition (Small Vocabulary, Large Vocabulary, and Natural Language) Text to Speech Engine Call Progress Detection Intelligent Call Routing IVR - CTI Interafce IVR reporting Host and Data Server interfacing including TCP/IP, ODBC & host screen scraping Contact Center/CTI Next Page SAP R/3E-Business-CRM Contact Center/CTI E-Solution

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