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KSI Corporation
is an innovative, full-service, management consulting firm specializing in a wide range of IT professional Consulting
and Implementation services.  We have a market niche in Systems integration of SAP R/3 within a CRM based Call Center Infrastructure
using our own client-server product viz.
KSILinX®.
KSI Corporation is a strong player in Consulting
& Implementation of various Enterprise applications such as SAP
R/3, E-Business (CRM) solutions from SIEBEL,
Avaya & SAP,
Blended Contact Center Design, Computer Telephony Integration (CTI),
Interactive Voice Response (IVR) applications, Voice over IP (VoIP)
solutions, E-Solutions application Development and Support.
Our Professional Services practice is fully equipped to provide total
Project Management, Installation, Configuration, Customization, Implementation, Systems Integration and Post Implementation
Support Services for all your enterprise Applications.We are fully geared to provide you with the above services through our
Strategic alliances with leading industry leaders.
KSI is committed to exceeding Customer's expectations by providing high
caliber professional consulting services through our certified and qualified consultants. With proven success in
providing CRM/Call Center solutions to Fortune 500 companies, KSI Corporation is forging ahead into the new millennium
by offering Services & Solutions through the following Business Practices:
SAP R/3
Functional, ABAP/4 and BASIS Consulting & Support for on-going
& new projects.
E-Business - CRM
We at KSI Corporation understand your need to deploy a fully integrated
customer-centric front office infrastructure and are fully geared to provide you the best of E-Business Consulting
and Implementations using most popular E-Business CRM solutions in the market place such as SIEBEL, Avaya
CRM Central 2000
and
mySAP.com.
We can provide you with Business Consulting, Configuration, Customization,
Integration and Implementation of all the components such as:
- Sales - Mobile Sales, eSales, Telesales etc.
- Marketing - Product Management, Marketing analysis, Data Warehouse etc.
- Service - Mobile Service, Tele service, eService etc.
- Call Center Integration.
Contact Center
We have proven experience in conceptualization,
design, development & deployment of complex Contact Center
solutions mainly involving integration of SAP R/3 & CRM
applications with CTI middleware such as Genesys T-server framework,
Avaya's CenterVu, CISCO ICM, Aspect CTI. This highly complex
integration is possible through deployment of our own in-house
developed client-server product KSILinX. This makes us one of the pioneers in the CTI integration areas with SAP R/3.
Some of the other major tasks undertaken are:
- Blended Contact Center Design & Implementation.
- Screen pops
- Network & Enterprise Routing
- Voice / E-mail / Fax / VoIP / Web / Mobile Clients Collaboration.
- Customized Soft Phone Development
- Computer Telephony Integration
- Automated Speech
Applications such as
Interactive Voice
Response (IVR)
Speech
Recognition
Text to Speech
- Systems Integration with back end applications through our proven product
KSILinX.
VoIP
We also offer expertise in offering the state-of-the-art
VoIP solutions to enable your contact center achieve the advantages
of emerging voice over IP technologies.
E-Solutions
We offer professional consulting and implementation services in
design, development and deployment of eCommerce and web-based solutions for integrating various business applications.
This would enable real-time business relationships between buyers, sellers and partners in today's competitive
marketplace. We can design & build a complex web-based infrastructure using the most advanced tools such as
Microsoft ASP, JAVA etc.
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