In the face of growing competition in the respective market segments, companies today are faced with enormous challenges to realign their business strategies. The first phase of the challenge was to re-engineer the enterprise resources like Businesses Processes in Procurement, Logistics, Manufacturing, Accounting and Human Resources. These were carried out by Enterprise-wide deployment of ERP (like SAP R/3) systems. But the main entity in the life cycle of a business transaction, i.e. the customer, is not at the center of ERP solutions. Hence in order to address all the customer-centric issues & processes, the evolution of Customer Relationship Management (CRM) solutions has taken the corporate world by storm today. CRM represents the enterprise wide integration of Sales, Marketing, and Customer Service functionality to provide a unified view of the customer knowledge & interactions for every department and customer contact point. Fueling the growth is realization of how important shared customer information is to an entire organization, not just the sales force. In order to fulfill the above goals we at KSI provide you with following services: Strategy & Organizational Consulting Package Implementation Strategy & Organizational Consulting In order to provide the required CRM functions, it is required that all the back office business processes are optimized with all the Sales, Marketing & Service activities. We possess the required expertise to offer reengineering services by analyzing the "as-is" scenarios and to create maps to implement the "to-be" scenarios in the CRM package. Package Implementation We manage all spheres of a CRM Project covering: System Assessment Possibilities of linking to existing IT infrastructure Hardware requirements Requirements analysis Configuration & Customization Testing Go-live Post Implementation Support E-Business-CRM Next Page SAP R/3E-Business-CRM Contact Center/CTI E-Solution

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