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 Our experienced & certified consultants can effectively carry out E-Business package
implementation employing some of the latest E-Business systems such as:
Siebel E-Business
Avaya
CRM Central 2000
mySAP.com
Siebel E-Business
Siebel E-Business Applications enable organizations to sell to,
market to, and service their customers across multiple channels, while providing a highly personalized experience
that reflects their past purchases and service requests. With Siebel E-Business Applications, organizations can
create a single source of customer information that can be used by all sales, service, and marketing professionals
to uniquely tailor product and service offerings to meet the needs of each customer.
Siebel CTI Integration
Our special expertise in Siebel consulting is in the
area of CTI/IVR Integration with Siebel eBusiness application with major CTI middleware such as Siebel CTI Complete,
Genesys Framework, CISCO ICM, Aspect Portal and Avaya CenterVu.
Siebel - VoIP Integration
The integration of Siebel eBusiness Applications and
Acapel’s KISARA delivers seamless interoperability between Siebel Call Center and Acapel’s Voice over IP
(VoIP) customer care solution. Using Siebel 2000 with KISARA for Siebel eBusiness
Applications, a contact center can accept inbound Web calls in addition to standard PSTN-based phone calls.
This allows the contact center to use VoIP-assisted customer care to provide high value online customers
with the same level of superior service given to telephone customers. Additionally, Web collaboration
tools and file sharing capabilities complement the VoIP functionality, decreasing the
average call time while increasing cross-sell and up-sell opportunities. KSI can help you achieve this integration leveraging our
expertise in this area.
Siebel Sales and Siebel Marketing
Siebel Sales and
Siebel Marketing are the leading E-Business applications for small, medium, and large organizations. It empowers
virtual teams of sales professionals to sell collaboratively across multiple tiers of distribution, such as mobile
field sales, connected telesales and telemarketing, and intermittently connected Internet-based users, including
third-party resellers, dealers, and business partners.
Siebel Sales can be used to seamlessly share information across virtual
sales teams, rapidly create customer quotes and proposals, configure products and services to meet the unique needs
of each customer, and provide superior service and support.
Siebel Marketing can leverage customer information from multiple sources
throughout the organization, including legacy applications, data warehouses, and Siebel E-Business Applications.
Siebel Call Center & eService
Siebel Call Center enables integration of communication technology
- phone, fax, email, & web - to transform the traditional call center into something new and powerful: the
Customer Contact Center. Siebel Call Center deployment builds a complete Customer Contact Center that enables you
to consistently manage and service customers and prospects over a wide variety of channels, including the phone,
the web, or email.
Siebel Industry Applications
Siebel Industry Applications deliver functionality that is uniquely
tailored to specific business practices.
Siebel Mid Market Solutions
Small and medium-sized companies have unique front office needs. Siebel Systems designed their midmarket products
with a compelling set of features tailored for sales and customer service professionals. Siebel Workgroup Applications
offer fast deployments and seamless upgrades to Siebel Enterprise products while providing the most comprehensive
set of E-Business functionality for the midmarket available today.
Siebel .COM Applications
To prosper, organizations must immediately leverage the Internet
as part of a multi-channel E-Business solution to build and retain customer relationships. Siebel .COM applications
enable users to create and execute Internet-based marketing campaigns to identify and acquire new customers, develop
customized product and service offerings that meet customers' unique requirements and expectations, facilitate
unassisted selling over the Internet, provide 24 x 7 customer service and support, and manage channel relationships
to ensure optimum effectiveness and efficiency.
Siebel eChannel
The Internet has rearranged the fundamentals of partnerships. Vendors and channel partners need a more efficient
way to work together to sell to, market to, and service customers. Solutions to date have focused solely on partner
management but true partner management requires integration across all channels and the inclusion of E-Commerce.
Siebel eChannel enables improved partner effectiveness by providing a comprehensive, web-based partner portal and
partner management solution.
Avaya
CRM Central 2000
Avaya Technologies' Customer Relationship Management Solution CRM Central 2000 helps companies connect with their
customers. Our portfolio of solutions includes multimedia customer care and computer telephony applications, customer
relationship management software, predictive dialing solutions and interactive voice response products.
mySAP.com
Customer Relationship Management with mySAP.com is open in nature, allowing you to implement the functionality
you need to offer competitive customer service in your particular environment. This solution can be tailored in
exactly the same way you carry your Business fitting in functionality for all the job roles. CRM with mySAP.com
is delivered via best-in-class SAP applications for your customer-centric processes, as well as enterprise management,
supply chain and fulfillment processes, complemented by selected third-party applications. It gives you best of
both worlds: best-of-class components and tight integration at the same time. SAP seamlessly integrates specialized
third-party components to complement its own comprehensive offerings.
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